Legal
Privacy policy
How we handle the information you share with us when you enquire about or rent a vehicle.
This policy explains our general practice. It is not legal advice, and it should be reviewed by a UAE-qualified lawyer before you rely on it commercially.
What we collect
When you send an enquiry we collect your name, phone number and, if you provide one, your email address, along with the dates and vehicle you asked about.
When you rent a vehicle we additionally collect the identity and licence documents required under UAE law, which we are obliged to retain for the statutory period.
We also record basic technical information about visits to this site, such as the pages viewed and the source of the visit, so we can understand which pages are useful.
How we use it
To answer your enquiry, prepare a quote, confirm availability and arrange delivery.
To meet our legal obligations as a vehicle rental company operating in the United Arab Emirates, including reporting traffic offences to the relevant authority.
To improve this website. We do not use your contact details for marketing unless you ask us to.
Who we share it with
We do not sell your personal information, and we do not share it with third parties for their own marketing.
We share information only where it is necessary to deliver the service — for example with our insurer in the event of a claim, or with the relevant UAE authority where the law requires it.
How long we keep it
Enquiries that do not lead to a rental are kept for up to twenty-four months so we can follow up and understand demand.
Rental records and the documents attached to them are kept for the period required by UAE law, after which they are deleted.
Cookies
This site uses only the cookies needed for it to function correctly, together with analytics that tell us how pages perform. You can block cookies in your browser settings, though some parts of the site may then behave unexpectedly.
Your rights
You can ask us what personal information we hold about you, ask us to correct it if it is wrong, or ask us to delete it where we are not required by law to keep it.
To make a request, email info@dubailuxuryrentalcars.com or call +971 50 308 1670.
Questions about this policy? Contact info@dubailuxuryrentalcars.com.
